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Mobile Strategy: How to increase customer satisfaction with mobile

You all know it is far cheaper to keep existing customers than to find new ones and mobile can help do that quite effectively. We are all guilty of leaving a paying customer in the dark – it happens. We work hard to attract them to our company, harder to convince them to part with their money but once they do we often move on to the next potential customer. This is where mobile can help with customer attrition if done right.

How to start building your customer-facing mobile strategy

Most companies are looking to mobile these days for outward-facing initiatives and for good reason. A high majority of the 1.5 million apps out there are either new business ideas, reinventions of classic business models (and businesses) or existing brands looking to extend the conversation and relationship they have with their customers onto their phones or tablets. And, by proxy of those devices, gaining access to their living rooms, offices, bathrooms, bedrooms cars, vacations, malls, restaurants, coffee shops and so on. You get that.

What is your “internal” mobile strategy?

By this point you have already decided that mobile needs to be a part of your business and what the metric is that you will judge its merit and future within your organization. Two critical pieces of developing your mobile strategy for sure.

Along with determining the above, you have also determined that the appropriate place for you to focus your mobile efforts are either inward or outward. Let’s take a closer look at some strategies if you’ve decided to focus on your internal processes.