How does retail stand up to the barrage of mobile – with futurist Doug Stephens



Has retail turned a corner in the last 2 years? Have retailers been able to really understand the many threats that they are facing and begin to address them the best they can? Is software really eating retail? Why are malls getting bigger and retailers spending more money in physical space? Do they stand a chance against their digital brethren? Is retail as we know it doomed?

To answer these questions – and many others – is author and retail futurist Doug Stephens (also known as the Retail Prophet). This conversation takes us around the retail world and covers emerging markets, emerging trends and emerging technology that will change the face of retail as we know it.



Key takeaways from this episode. Click on the link and the video will take you to that clip

1. Who is Doug Stephens 2:15
2. What big trend are you seeing now? 4:00
3. “There is a lot of tension in retail these days” 6:40
4. The biggest challenge in retail is… 8:00
5. Is retail in a better place today than they were 3 years ago? 11:00
6. 2 types of retail experiences that work 13:55
7. Why Walmart’s strategy is an act of desperation 17:00
8. Amazon’s “get in the cart” strategy 17:45
9. Is Amazon still THE threat? 19:45
10. Are malls and retailers taking mobile into consideration? 21:45
11. What about the emerging markets? 24:30
12. Perspectives on mobile payments 27:40
13. Have you had a “hallelujah” moment with the “new” retail yet? 30:30
14. Starbucks 32:00
15. “who are you designed the mobile experience for” 32:30
16. How does mobile get designed into the retail experience 36:10


Transcript coming soon!

iTunes Audio iTunes Video Soundcloud

About Doug Stephens
Doug StephensDoug Stephens is one of the world’s foremost retail industry futurists. His intellectual work and thinking have influenced many of the world’s best-known retailers, agencies and brands including Walmart, Home Depot, Disney, BMW, Citibank, eBay, Intel and WestJet. Doug was also voted one of retail’s top global influencers by
Prior to founding Retail Prophet, Doug spent over 20 years in the retail industry, holding senior international roles including the leadership of one of New York City’s most historic retail chains.

Doug is the author of the groundbreaking book, The Retail Revival: Re-Imagining Business for the New Age of Consumerism. He is also the consumer technology contributor on the acclaimed international television series App Central, as well as the syndicated retail columnist for CBC Radio. Doug also co-hosts the popular web series, The Future In Store and sits on the advisory board of the Dx3 Digital Conference.

His unique perspectives on retailing, business and consumer behavior have been featured in many of the world’s leading publications and media outlets including The New York Times, The BBC, Bloomberg Business News, TechCrunch, The Financial Times, The Wall Street Journal and Fast Company.

Doug speaks regularly to major brands and organizations across North and South America, Europe, The Middle East and Australia.

About the author

Rob Woodbridge

I'm Rob, the founder of and I've spent 14 years immersed in the mobile and pervasive computing world. During this great time I've helped some of the most innovative companies grow their business through mobile. If you are in need of a mobile business advisor or coach, connect with me here to get things rolling.

  • Katie Fitz

    This is great. So rich with insights. Thanks both!

  • @disqus_vSIZSCOnCk:disqus – thanks! I’ve learned from Doug for 4 years now. He brings knowledge each time – without fail. Email me and I’ll send you the greatest presentation that he did that I’ve seen about this topic to date (and it is 3 years old). [email protected]

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