Mobile Commerce Minute Episode #385:
Quick. Your biggest complaint when you walk into a Home Depot is? Retail has given us big box stores, streamlined ecommerce platforms, mass emails, coupons and real-time web customer support but have you ever been so frustrated by the lack of in-store customer support that you’ve walked out, vowing to never return? Well, mobile may be the answer to this.
Sears and Zappos (independently) are working on making your in-store experience a good one when it comes to getting some real-time help. Chuck explains how mobile is bringing customer service back to the physical store using some connected smarts.