Mobile Minute Episode #192:
We all understand the need to have incredible customer service as a part of our business mantra. Think back to the last time the service you received was so great that you made a point to return to that business again. Customer service is the gateway to loyalty and understanding that mobile is playing an increasingly important role in this cycle is where this episode focuses. Do it right and there is opportunity. Do it wrong – and many are – and the rest doesn’t matter.